Request data deletion without closing your account

How to request deletion and keep your account

Email info@ferikel.com. This is a manually reviewed support request, not a web form or automated partial-deletion system. We do not close your account unless you request full account deletion. You do not need to install or reinstall the app, sign into it or create an account.

1. Where possible, write from your registered DaFi email address. If you cannot access it, ask the same support address for an alternative verification route.
2. Use subject “DaFi data deletion request — keep my account open” and state that you want to keep your account.
3. Identify the data: for example your optional display name, a specific support thread/attachment or an old device association. The support message date/subject or device name shown in the app is sufficient where relevant; do not resend sensitive contents.
4. Wait for our response. We verify ownership and scope proportionately and explain what was deleted or what must be retained, why and for how long.

What data can you request deletion of?

You can request deletion of personal data managed by DaFi: an optional profile/display name, support messages and attachments, device associations that are no longer necessary, or other identified account-linked records. Where a request is technically incompatible with keeping the same account usable, such as deleting its required login email, we explain alternatives. If deletion could affect a device’s access or support follow-up, we clarify the scope before acting.

We assess applicable deletion conditions and necessary security/legal retention. If a record must remain, we explain the reason, limit and duration rather than silently retaining it. Partial deletion or removal of a device association does not create a new free trial.

Safe verification and what not to send

We check ownership using your registered email or another appropriate, proportionate method. We do not request passwords, planner PINs, a full planner backup, private notes, purchase tokens or identity documents; do not send them. You do not need to post personal information publicly to verify your request.

Response time and outcome

We answer as soon as possible and within 30 days, explaining the scope, action taken and any limited retention exception. Clicking the email link alone does not send a request; review and send the draft in your own mail app. The live feedback web form remains paused.

Copies on your device and in your own cloud

The developer’s account/licence server does not keep a separate copy of your planner notes. You control local notes, handwriting, photos, audio, exports and backups in your own Google Drive account. Deleting device data under the app’s Privacy and security settings is separate from requesting deletion of developer-held data here. Trash, recovery points and older backups are separate copies. You can use this email method to request deletion of an attachment you previously sent to support.

Limited security exception

To detect repeat trials with different emails on the same device, the service keeps server-keyed matching values derived from the app/signing-key/Android-user-specific Android ID hash, installation public-key hash and verified membership email. It does not request raw Android IDs, IMEI, advertising IDs or GPS. These are pseudonymous security records, not anonymous data. They expire at most 180 days after creation, are not extended on each login, and remain after account deletion until the first cleanup cycle after expiry. The purpose is to prevent repeated free access; Article 5(2)(f) requires a proportionate legitimate-interest assessment and protection of your rights. This technical period is not a generally mandated legal 180-day period. Contact info@ferikel.com to contest an incorrect match on a shared/second-hand device. Valid purchased access is not denied by this trial restriction.

Retention and infrastructure copies

You manage local notes, recordings, exported files and personal-cloud backups. Trash, sync recovery points and previous backups are separate copies; deleting one does not delete every copy. Firebase account data remains while the account exists. Google states that deletion from live/backup systems may take up to 180 days, and Authentication IP logs may remain for a few weeks. Support records enter the deletion schedule one year after the request closes. Where a legal retention restriction applies, only necessary records are retained and the reason/time are explained in the response; there is no blanket indefinite retention. Minimal deletion evidence (random operation ID, start/completion time and method) is retained for at least 3 years as required by law; it contains no old notes, email address, password or purchase token. Temporary deletion-job records remain until cleanup finishes. In the active server workflow, the account ID and deletion time alone remain as a security barrier for a 24-hour target period and the first cleanup cycle. Cloudflare D1 uses a 7-day Time Travel recovery window in this test; pre-deletion infrastructure copies may remain within that window. These copies are not available through ordinary account access. After a database recovery, completed deletions must be reapplied before service access is reopened. The live deletion scope is stated below.

If you want the entire account deleted

This page concerns specific data deletion while keeping the account open. To delete the entire membership and associated DaFi server data, use the separate Account deletion page. Our privacy policy also explains the controller, purposes, recipients, international services and other rights under Turkish data protection law.

Service provider information

• Cloudflare
• Google Firebase
• Google ML Kit

Data controller and contact

DaFi Hibrit Ajanda is operated by Dursun Ferikel in his individual capacity. Ferikel Software is the publishing and brand name he uses for his software work; it is not a registered company name or a separate legal entity.